Salon Policies.

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Inclusive pricing

All prices advertised are inclusive of gender. When calculating the cost of your services, hair length, thickness and the time/skill needed are the deciding factors in the final price. All prices in the guide are a guide. some services may cost more or less dependant on your individual head of hair. 

 

Safe space

My chair is a safe space. I encourage a welcoming and inclusive atmosphere for all and nurture that environment around me in my personal and professional life. I greatly appreciate the opportunity for growth and provide an open atmosphere for learning from one another. 

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Allergy Testing

Under UK law a skin allergy test must be performed on all new colour clients at least 48 hours before any colour service and must be repeated every 6 months if the hair has been uncoloured by me in that time.

 

Consultations

New clients are encouraged to book an in-person consultation prior to colour services to allow for accurate timing and pricing of your service. Alternatively, you can complete the consultation from sent to you via email and send photos of your hair in its current state, along with inspiration photos for an estimate. Please note that all pictures should be of good quality (preferably taken in natural light). This does limit the ability to fully understand your hair and last-minute changes to your service or outcome may be required if you choose this option. 

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Cancellations/Rescheduling& Deposits

All new clients will be required to pay a 25-50% deposit on bookings for chemical services. As a small business your appointments are important. Time is specifically booked out for you, so we respectfully ask for 72 hours’ notice of any amendments to your appointment. This allows time to fill your original appointment time. Any last-minute changes to your service will result in the original service charge being incurred. appointments amended or cancelled with less than 48 hours notice will result in loss of your deposit. Same day cancellations or no shows will also result in the loss of deposit with future bookings requiring full payment as deposit.  

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Guests

I respectfully ask that you plan to attend your appointments alone. Friends and family members can be accommodated on occasion but the salon space may be needed. Children without appointments will not be allowed to wait in the salon for health and safety reasons. 

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Refunds

Refunds will not be offered under any circumstances. You have 14 days from your appointment to contact the salon if there is any problems with your hair, to discuss your needs going forward. I strive to conduct thorough consultations prior to any service, any damage or unexpected results to your hair from undivulged information is not the responsibility of your stylist or the salon.